Customer Service Assistant for small businesses.

Our AI assistant is designed to understand customer needs and deliver fast, accurate, and personalized responses. Because your first reply matters.

Start your 14-day free trial

Trusted by Freelancers, Sales Professionals, and Small Businesses Worldwide.

  • InvoiceLeaf
  • Pflegino
  • Timesheet
  • TopLife

Everything you need to run your Inboxes.

Powerful features to automate your customer support and boost your team's productivity.

FirstReply instantly responds to customer questions and inquiries, helping them quickly and effectively find the solutions they need.

Get Started in Three Simple Steps

Setting up FirstReply is quick and easy. Connect your channels, add your knowledge, and let AI handle the rest.

1

Connect Your Communication Channels

Link all your customer touchpoints in one place. Connect email (SMTP/IMAP), WhatsApp Business, LinkedIn messages, X (Twitter) DMs, Facebook Messenger, Instagram, and more. Manage everything from a single unified inbox.

2

Add Your Knowledge Base

Empower your AI assistant with your business expertise. Import content from your website, help desk articles, Git repositories, Notion pages, documentation, and any other knowledge sources. The more context you provide, the smarter your responses become.

3

Let AI Transform Your Support

Watch as FirstReply automatically categorizes inquiries, generates accurate responses in any language, and learns from every interaction. Your team focuses on complex cases while AI handles routine questions instantly, 24/7.

Start automating your customer support today

The Power of Productivity with Customer Success.

Unlocking your potential with customer-focused Productivity Solutions.

Reporting

Simplify your Path to Success and maintain High Customer Satisfaction.

Our Dashboard provides relevant Data that allows you to make informed Decisions and take actionable Steps to improve Customer Satisfaction. Prioritize and address Issues that will keep Clients Engaged and Happy.

Priority

Keep on Top of Important Customer Support Requests easily.

By prioritizing Customer Support Requests, you can efficiently organize and assign them, guaranteeing that each request is handled by the appropriate personnel and avoiding the risk of important messages being missed.

Contacts

Organize all of your Contacts and personalize their Replies.

Easily manage your Contacts by adding custom fields and fill them with our API from your existing system. Personalize Customer Support Replies based on the information provided.

Get started today

Stop wasting time and money on manual customer support, and start using our AI assistant today.

Try it for free
No credit card required
14-day free trial

Loved by businesses worldwide.

We have successfully reduced our customers' workload and improved their customer satisfaction. This has enabled them to focus on their core business objectives, resulting in increased productivity and profitability.

    • FirstReply.ai is a great customer support tool that has given my team an amazing way to reduce workload. It automatically categorizes and assigns team members to open requests, and can answer questions in any language. Highly recommend!

      Sheryl Berge
      CEO at Lynch LLC

    • I have been using FirstReply.ai for a while now, and it has been a great customer support tool. It helps reduce workload and makes answering tickets a breeze. Highly recommend it!

      Amy Hahn
      Director at Velocity Industries

    • FirstReply is an amazing customer support tool that helps make answering customer inquiries a breeze. It is customizable and helps reduce workload. Highly recommend it!

      Leland Kiehn
      Founder of Kiehn and Sons

    • I am so glad that I found FirstReply.ai. It has been a fantastic customer support tool that helps me answer customer inquiries quickly and easily.

      Erin Powlowski
      COO at Armstrong Inc

    • It can answer almost all questions by itself, which is really useful for both customers and customer service agents. Plus, it enables customers to close the requests by themselves, which makes things even easier.

      Peter Renolds
      Founder of West Inc

    • FirstReply.ai is an excellent customer support tool that saves both time and money. Its AI-powered technology is able to quickly recognize customer issues and provide the best solution.

      Amy Hahn
      Director at Velocity Industries

Simple pricing, for everyone.

Transparent pricing that grows with your business. Choose the plan that best fits your needs.

Basic

Good for anyone who is just getting started.

$39 /month

  • 1 Inbox
  • 5 Team Members
  • Unlimited Conversations
  • Unlimited Contacts
Get started

Startup

For Start-Ups and small Companies.

$79 /month

  • 5 Inboxes
  • 15 Team Members
  • Unlimited Conversations
  • Unlimited Contacts
  • Priority Support
Get started

Business

For growing businesses with advanced needs.

$199 /month

  • 15 Inboxes
  • 25 Team Members
  • Unlimited Conversations
  • Unlimited Contacts
  • Priority Support
  • Custom Integrations
Get started

Frequently asked questions

If you can't find what you're looking for, email our support team and if you're lucky we will answer your question in a few minutes.

    • Can I cancel my subscription at any time?

      Yes, if you feel that FirstReply is not the best solution for you, you can absolutely cancel your subscription at any time.

    • What kinds of payment do you accept?

      We accept PayPal and all major credit cards including Visa, Mastercard, Discover and American Express.

    • Will my data be private and safe?

      We take data security seriously at FirstReply. Our servers are hosted in a highly secured data center and we ensure that our application is always up to date with the latest security patches. Our data-center is also GDPR compliant and all our plans include SSL encryption to keep your data safe.

    • How can I delete my account?

      You can delete your account any time at the web application. Please log in to your account and go to "Profile" -> "Delete Account".

Get in Touch

Have questions? We'd love to hear from you. Send us a message and we'll respond as soon as possible.

Contact Information

Response Time

We typically respond within 24 hours