Privacy Policy

Last Updated: January 1, 2025

Introduction

At FirstReply, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our customer service assistant platform.

Information We Collect

We collect information that you provide directly to us, including:

• Account information (name, email address, company name)
• Customer service data processed through our platform
• Usage information and analytics
• Communication preferences
• Payment information (processed securely through third-party payment processors)

How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our services
• Process your transactions and send related information
• Send you technical notices, updates, and support messages
• Respond to your comments and questions
• Analyze usage patterns to enhance user experience
• Detect and prevent fraud and abuse

Data Sharing and Disclosure

We do not sell your personal information. We may share your information with:

• Service providers who assist in our operations
• Professional advisers such as lawyers and accountants
• Law enforcement when required by law
• Other parties with your consent

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

Your Rights

You have the right to:

• Access your personal information
• Correct inaccurate data
• Request deletion of your data
• Object to processing of your data
• Export your data
• Withdraw consent

Contact Us

If you have any questions about this Privacy Policy, please contact us at:

Email: support@firstreply.ai Website: https://firstreply.ai