Terms of Service

Last Updated: January 1, 2025

Acceptance of Terms

By accessing and using FirstReply's services, you accept and agree to be bound by the terms and provision of this agreement. If you do not agree to these terms, please do not use our services.

Description of Service

FirstReply provides an AI-powered customer service assistant platform that helps businesses automate and improve their customer support operations. Our service includes automated response generation, categorization, multi-language support, and related features.

User Accounts

To use our services, you must:

  • Provide accurate and complete registration information
  • Maintain the security of your account credentials
  • Promptly notify us of any unauthorized use
  • Be responsible for all activities under your account
  • Be at least 18 years old or have parental consent

Acceptable Use Policy

You agree not to:

  • Violate any laws or regulations
  • Infringe on intellectual property rights
  • Upload malicious code or viruses
  • Attempt to gain unauthorized access
  • Use the service for spam or unsolicited messages
  • Interfere with other users' use of the service

Intellectual Property

All content, features, and functionality of FirstReply are owned by us or our licensors and are protected by copyright, trademark, and other intellectual property laws. You retain ownership of your data and content.

Pricing and Payment

Subscription fees are billed in advance on a monthly or annual basis. You authorize us to charge your payment method for all fees. Prices may change with 30 days notice. Refunds are provided according to our refund policy.

Termination

We may terminate or suspend your account and access to the service at our sole discretion, without notice, for conduct that we believe violates these terms or is harmful to other users, us, or third parties, or for any other reason.

Limitation of Liability

FirstReply shall not be liable for any indirect, incidental, special, consequential, or punitive damages resulting from your use of or inability to use the service.

Contact Information

For questions about these Terms of Service, please contact us at:

Email: support@firstreply.ai Website: https://firstreply.ai